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Live chat support is web-based and requires no downloads. It is ideally suited for providing quick answers to your technical questions in a dynamic, interactive manner. For this reason our technicians don't always have the freedom to research more complicated issues.
In these situations, you may be asked to submit a technical support request via our free web incident support service where our technicians will be able to more fully devote the time needed to research your issue and bring it to a prompt resolution.
 | Note: If you have a problem getting chat to work, please disable any pop-up blocking software. |  |
Support Chat Hours (Eastern Standard Time)
| Monday | 9:00:00 am - 8:00:00 pm | | Tuesday | 9:00:00 am - 8:00:00 pm | | Wednesday | 9:00:00 am - 8:00:00 pm | | Thursday | 9:00:00 am - 8:00:00 pm | | Friday | 9:00:00 am - 8:00:00 pm | | Saturday | 11:00:00 am - 4:00:00 pm | | Sunday | 3:00:00 pm - 6:00:00 pm |
While you are waiting, view the Top issues for your product.
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